Why can't I connect my wallet?
Are you unable to connect your wallet or are stuck on the below pop-up?
First we recommend trying alternative methods to claim:
- Open the claim link natively in your mobile wallet's browser
- Try using a different browser
- Try connecting a different wallet
If you're still having trouble:
Please reach out to firstname.lastname@example.org with the headline "Can't connect wallet" and provide the following details:
- The name of the wallet you're attempting to connect with (MetaMask, Trust Wallet, Rainbow, etc.)
- Is your wallet connected to a hardware wallet such as Ledger?
- Are you attempting to connect your wallet via desktop or mobile?
- What browser are you using (Safari, Chrome, Brave, etc.)
Once received, our support personnel will work with you to remedy the issue.