Why can't I connect my wallet?

Are you unable to connect your wallet, or are you stuck on the below pop-up or a similar window?

First we recommend trying alternative methods to claim:

  • Open the claim link natively in your mobile wallet's browser
  • Try using a different browser
  • Try connecting a different wallet

If you're still having trouble:

Please reach out to support@banklesshq.com with the headline "Can't connect wallet" and provide the following details:

  • The name of the wallet you're attempting to connect with (MetaMask, Trust Wallet, Rainbow, Rabby, etc.)
  • Is your wallet connected to a hardware wallet such as Ledger?
  • Are you attempting to connect your wallet via desktop or mobile?
  • What browser are you using (Safari, Chrome, Mozilla Firefox, Brave, etc.)

Once received, our support personnel will work with you to remedy the issue.

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